PRINCIPAL OFFICER

CIC INSURANCE GROUP

PRINCIPAL OFFICER – GENERAL INSURANCE (MALAWI)

Location: Lilongwe

About Us CIC Insurance Group is a leading insurance and financial services organization with over four decades of experience supporting individuals, families, cooperatives, SMEs, and corporates to achieve financial security. The Group offers a diversified portfolio spanning general insurance, life assurance, reinsurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on promises to clients, regulators, partners, and communities. CIC is committed to innovation, digital transformation, and prudent risk management to deliver sustainable value across its markets.

About the Role Reporting to the Subsidiary Managing Director, the Principal Officer, General Insurance (Malawi), will provide overall strategic and operational leadership to CIC General Insurance Malawi, ensuring profitability, governance, and regulatory compliance.

This role carries statutory responsibility as the Principal Officer under the Insurance Act (Malawi) and directives of the Reserve Bank of Malawi (RBM). The role holder is responsible for the day-to-day management of the insurer and ensuring compliance with prudential, market conduct, and corporate governance requirements.

Key Responsibilities

Strategic Leadership & Business Direction

Develop and execute the strategic plan of CIC General Insurance Malawi in alignment with Group strategy

Drive sustainable growth through disciplined underwriting, portfolio management, and strategic partnerships

Identify and lead growth opportunities across products, customer segments, and distribution channels

Business Growth & Market Development

Lead business development and distribution strategies to ensure growth, market share, and profitability

Strengthen intermediary channels including brokers, agents, bancassurance partners, and corporates

Champion product innovation aligned to customer needs, market trends, and regulatory requirements

Operational Excellence & Digitalization

Ensure disciplined underwriting practices aligned with approved guidelines, pricing frameworks, and reinsurance arrangements

Oversee claims operations to ensure timely, fair, and efficient settlement

Drive performance-oriented underwriting and claims culture supported by data, analytics, and strong internal controls

Lead operational efficiency initiatives including process optimization, automation, and digital transformation

Regulatory, Risk & Governance Oversight

Ensure full compliance with the Insurance Act (Malawi), RBM directives, prudential guidelines, and applicable laws and regulations

Act as the designated Principal Officer, accountable for the insurer’s business and regulatory compliance

Maintain required capital adequacy, solvency margins, and liquidity thresholds at all times

Strengthen enterprise risk management, internal controls, governance frameworks, and audit processes

Financial Management & Performance Management

Lead financial planning, budgeting, and forecasting to ensure profitability, cost efficiency, and sustainability

Monitor key performance indicators including loss ratios, combined ratios, expense ratios, and underwriting margins

Ensure accurate and compliant financial reporting in line with RBM and Group requirements

Leadership, Culture & People Management

Build and lead a high-performing management team aligned with CIC’s values and performance expectations

Drive employee engagement, leadership development, and succession planning

Promote a strong governance culture, accountability, and cross-functional collaboration

Uphold ethical conduct in line with Malawi labour laws and CIC Group People & Culture policies

Who We’re Looking For Academic & Professional Qualifications

Bachelor’s degree in Insurance, Business Administration, Actuarial Science, Economics, or a related discipline

Master’s degree is an added advantage

Professional insurance qualifications such as ACII, FCII, or equivalent are required

Experience Minimum of 10 years’ experience in the general insurance sector, with at least 5 years in senior management

Proven track record in underwriting, claims management, business growth, and operational leadership

Demonstrated experience engaging regulators, boards, reinsurers, and key stakeholders

Key Competencies

Strategic leadership and strong business acumen

Technical expertise in general insurance underwriting, claims, and reinsurance

Financial acumen and ability to interpret and manage financial performance

Strong stakeholder engagement and negotiation skills

High levels of integrity and ethical leadership

Our Values Customer Centricity Innovation Integrity

Teamwork

Excellence

Why Join Us? This is a unique opportunity to provide strategic leadership within a growing insurance business in Malawi. As Principal Officer, you will play a critical role in shaping business strategy, strengthening governance, driving profitable growth, and enhancing customer value.

How to Apply If you meet the above qualifications and are ready to take on this leadership role, apply via: Link

Application Deadline Applications must be submitted on or before 3rd April 2026.

Equal Opportunity Statement

CIC Insurance Group is an equal opportunity employer committed to fair, inclusive, and merit-based employment practices.