CREDIT CONTROLLER/OFFICER

VACANCY ANNOUNCEMENT@ GARDAWORLD

POSITION: CREDIT CONTROLLER/OFFICER

Location: Lilongwe

OVERVIEW GardaWorld is seeking a qualified Credit Controller/Officer to support financial operations by maintaining strong client relationships and enforcing credit control measures. The role focuses on ensuring healthy cash flow and minimizing Days Sales Outstanding (DSO) in a fast-paced, high-volume billing environment.

Position Summary Reporting to the Financial Controller, the Credit Controller/Officer will manage client accounts, oversee collections, and provide accurate financial reporting while ensuring compliance with company policies.

Key Responsibilities

1. Credit Management & Collections

Manage an assigned portfolio of clients

Follow up on outstanding invoices proactively

Ensure timely collection of payments based on agreed terms

Escalate overdue accounts where necessary

Maintain accurate records of collections and communications

2. DSO & Cash Flow Management

Implement strategies to maintain low DSO

Identify slow-paying trends and recommend corrective actions

Collaborate with Operations and Billing to resolve disputes

Support cash flow forecasting through accurate reporting

3. Reporting & Analytics

Prepare and analyze age analysis reports, overdue reports, and collection performance

Conduct client payment trend analysis

Provide insights on high-risk accounts and recommend actions

Reconcile client balances and investigate discrepancies

Maintain accurate accounts receivable records

4. Client Relationship Management

Build and maintain strong professional relationships with clients

Communicate clearly on outstanding balances

Handle client queries efficiently

Liaise with operations to address service delivery issues

Support contract profitability through effective billing and collections

5. Systems & Controls

Utilize Microsoft Dynamics NAV (Navision) or similar ERP systems

Maintain accurate client master data

Ensure compliance with credit control policies

Support audit requirements related to receivables

Competencies

Strong analytical and reporting skills

Advanced Microsoft Excel skills (pivot tables, lookups, basic analytics)

Excellent communication and negotiation skills

Strong interpersonal and relationship management skills

Ability to work under pressure and meet targets

High integrity and attention to detail

Strong teamwork skills

Qualifications & Experience

Bachelor’s Degree in Accounting, Finance, Economics, Business Administration, or related field

Minimum 2–4 years’ experience in credit control or accounts receivable

Experience managing a large client database

Strong understanding of credit management principles

How to Apply Apply online via: Link

Only shortlisted candidates will be contacted.