WAITER / WAITRESS

WAITER / WAITRESS

Location: Lilongwe Organization: Latitude 13 Degrees (Latitude Hotels Group) Employment Type: Full-Time Closing Date: 22 April 2026

OVERVIEW

Latitude 13 Degrees, part of the Latitude Hotels Group, is inviting applications from suitably qualified and motivated individuals to join its Food and Beverage team as a Waiter/Waitress. The role focuses on delivering excellent customer service and ensuring a high-quality dining experience for guests.

ROLE PURPOSE

To provide professional food and beverage service, ensuring guest satisfaction while maintaining high standards of hospitality and service delivery.

KEY RESPONSIBILITIES

• Prepare tables by setting linens, silverware, and glasses • Greet and escort guests to their tables • Present menus and explain food and beverage options • Take accurate orders and communicate with kitchen staff • Serve food and beverages using proper service techniques • Ensure cleanliness and organization of dining areas • Monitor guest satisfaction and handle requests promptly • Upsell menu items and provide recommendations • Deliver bills and process payments accurately • Maintain hygiene, safety, and service standards • Handle guest complaints professionally

QUALIFICATIONS AND REQUIREMENTS

• MSCE (Secondary School Certificate) • Minimum 2 years’ experience in a similar role • Restaurant experience is an added advantage • Knowledge of food and beverage operations • Ability to operate a point-of-sale system • Strong communication and interpersonal skills • High level of professionalism, grooming, and hygiene • Ability to work in a fast-paced environment

KEY COMPETENCIES

• Strong organizational and multitasking skills • Attention to detail • Customer-focused and service-oriented • Integrity, honesty, and accountability • Ability to work both independently and in a team

WORKING CONDITIONS

• Ability to stand for long periods • Flexible working hours including nights, weekends, and holidays • Ability to carry trays and lift food and beverage items

APPLICATION METHOD

Interested candidates should submit applications to:

The Human Resources Manager P.O Box 31864 Mphonongo Street Lilongwe

Email: 13hr@thelatitudehotels.com

Only shortlisted candidates will be contacted.