Front Desk Officer

Front desk officer

Location: Liwonde Private Hospital

Reporting to: Administrator

Liwonde Private Hospital is a private health facility based in Malawi registered with medical council of Malawi. It was opened in 1999 and is located in Machinga District, Liwonde Township along Balaka-Zomba Road in the Southern region of Malawi.

We are currently seeking for a dedicated and experienced Front desk officer to join our growing healthcare team.

Duties and Responsibilities:

Greeting patients and visitors with cheerfulness, well conversant, show respect and be able direct them to the appropriate provider.
Must be professional, always smart and well dressed except on Fridays and weekends can put on smart casual attire.
Be able to handle telephone inquiries, direct calls and provide routine information and scheduling appointments according to availability of service provider with patient’s needs.
Should be to explain and assist patients how to complete medical forms
Retrieving, updating and organizing patient records
Keeping the reception area and waiting room tidy, comfortable and well organized.
Verifying financial records, collecting copies and processing insurance claims to support timely payments
Managing office inventory by monitoring stock levels and placing orders when need arise.
Be able to work in shifts (day / night)
Any other duties assigned from time to time

Qualifications and Skills

Must be a holder of Certificate or diploma in Front office management
Malawi School Certificate of Education (MSCE)
Proven experience of 3 years and above
Those who have certificate in ICT will have an added advantage
Those who worked in a medical healthcare facility will have an added advantage.
Strong oral and written communication skills
Maintain Confidentiality, compassionate and approachable.
Be responsible and trustworthy
Proficient in Computer application and record system.
Applicant must be between 25 – 45 years of age.

Cover letter and Curriculum Vitae should be sent to:

liwonde.privatehospital@gmail.com

Closing date for application is 20th November 2026.