*Front Desk Officer

Front Desk Officer – Smart Deliveries

Job Vacancy – Front Desk Officers

Smart Deliveries is a leading courier and delivery service provider in Malawi, committed to providing efficient and reliable logistics solutions. We specialize in timely and secure delivery services, catering to the diverse needs of businesses and individuals across the country.

Job Summary We are seeking experienced and dynamic Front Desk officers to join our team and play a key role in overseeing the day‑to‑day Front desk operations, which includes face‑to‑face customer consultancy for our delivery service. The ideal candidate will have a strong background in customer service, decision‑making skills, and a passion for optimizing processes to ensure the highest level of customer satisfaction.

Key Responsibilities

• Assist with front office duties including answering phone calls, emails and walk‑in customers.
• Manage and maintain records of shipments, customer information and office supplies.
• Support the sales team in promoting our courier services and upselling to customers.
• Assist in data entry and report generation related to courier operation.
• Learn and adhere to company policies, procedures and safety regulations.
• Contribute to a positive and collaborative team atmosphere.

Qualifications

• Diploma in Business Communication, Entrepreneurship, Business Administration or any related Business studies (Bachelor’s Degree is an added advantage).
• Proven experience as a Front Desk Officer.
• Ability to work under pressure with minimum supervision.
• Excellent problem‑solving and decision‑making abilities.
• Willingness to work odd hours.
• Effective communication and interpersonal skills.

How to Apply Interested candidates should submit their CV and a compelling cover letter highlighting their relevant experience to jobs@smartdelwiermw.com. Copy chokanitracie@gmail.com and chipatangwejohn@gmail.com. Please indicate “Smart Deliveries – FRONT DESK OFFICER LIMBE OR LILONGWE” in the subject line.

Mailing address: The Human Resource Manager, Smart Deliveries, P.O. Box 30497, Lilongwe 3.

Smart Deliveries is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Locations

• LILONGWE: Unicaf University Complex, Behind Old Town Shoprite, Area 4.
• BLANTYRE: Phekama House, Opposite Chibisa House, Glyn Jones Road.
• LIMBE: SGW Building, Opposite Standard Bank, near Phalombe Hardware.
• MZUZU: Bharuchi Center, Opposite Katoto Ground, Next to Sana.

Contact WhatsApp or Call: 088 1234 000.