STORE SUPERVISOR

VACANCY ANNOUNCEMENT@ KASUPE

POSITION: STORE SUPERVISOR

Location: Lilongwe

Malawi Job Vacancies
WhatsApp Channel: https://whatsapp.com/channel/0029VaeEdz5B4hdXFDsiE30M

Department: Store Operations / Management

Reports To: Management / Directors

Minimum Qualification: Diploma or bachelor’s degree in business administration, Management, Commerce, or a related field.

Experience: At least 2 – 3 years’ experience in a supervisory or store-management role, preferably within retail, wholesale, or a related trading environment.

JOB PURPOSE
To oversee day-to-day operations of the store, ensuring the Orders Counter, Accounts Desk, and Collections Area function smoothly and customers are served efficiently, accurately, and courteously.

KEY RESPONSIBILITIES
· Oversee and coordinate the daily activities of Order Desk Attendants, the Accounts Officer, and the Collections Officer.

·Monitor customer flow through the order – payment – collection process and resolve bottlenecks.

· Ensure company pricing, credit, and customer-service policies are consistently applied at all three points.

· Review and sign off on daily sales, cash, and stock reports before submission to management.

· Monitor stock levels and coordinate re-ordering and replenishment with management/suppliers.

· Handle escalated customer complaints and ensure timely, satisfactory resolution.

· Conduct staff scheduling, performance monitoring, and on-the-job coaching for store staff.

· Enforce cash-handling controls, security procedures, and general store discipline.

·Prepare periodic performance and operational reports for management.
· Ensure a clean, safe, and well-organised store environment at all times.

KEY SKILLS & ATTRIBUTES
· Proven leadership and team-supervision ability.

· Strong organisational, problem-solving, and decision-making skills.

· Good understanding of retail/wholesale operations, stock control, and customer service standards.

· Competent in basic financial oversight and report writing.

· High level of integrity, accountability, and professionalism.

·Calm and effective under pressure during busy trading periods.

Applications should include cover letter, Curriculum Vitae and copies of certificates. They should be sent to kasupemw@outlook.com

Deadline for receiving applications is 6th of November, 2026.

Only Shortlisted candidates will be acknowledged