Credit Manager Payroll Loans

Centenary Bank Limited CAREER OPPORTUNITY Credit Manager Payroll Loans Job Purpose To lead and manage the payroll lending portfolio by ensuring high-quality credit underwriting, maintaining portfolio quality, strengthening operational controls, and enhancing customer experience while ensuring compliance with internal policies and regulatory requirements. Resume writing service ________________________________________ Key Responsibilities 1. Credit & Risk Management • Ensure payroll loans are processed in line with approved credit policies and affordability standards. • Monitor portfolio quality indicators including arrears, PAR, restructures, and write-offs. • Ensure proper employer risk assessment and employee eligibility verification. • Review and recommend improvements to underwriting standards and scorecards. • Ensure compliance with regulatory and internal credit requirements. ________________________________________ 2. Operations & Process Management • Oversee the end-to-end payroll loan process from origination to recovery. • Ensure timely processing and disbursement of loans within agreed turnaround times. • Strengthen operational controls to minimize fraud, duplicate lending, and process leakages. • Ensure proper maintenance of loan documentation and records. • Drive automation and process improvement initiatives. ________________________________________ 3. Reconciliation & Repayment Oversight • Supervise reconciliation of employer remittances against expected deductions. • Ensure timely identification and resolution of repayment discrepancies and unpaid funds. • Monitor deduction efficiency and employer remittance performance. • Escalate unresolved reconciliation issues and recommend corrective actions. • Ensure accurate posting of repayments into the loan management system. ________________________________________ 4. Reporting & Performance Monitoring • Prepare monthly portfolio performance reports for management. • Track key performance indicators including: o PAR o Collection rates o Productivity metrics • Present portfolio trends, risks, and recommendations to management committees. ________________________________________ 5. Leadership & Team Management • Provide leadership, coaching, and supervision to the payroll loans team. • Set performance objectives and monitor staff productivity. • Build a high-performance and customer-focused culture. • Ensure staff adherence to policies, procedures, and service standards. • Identify training and capacity-building needs for the team. ________________________________________ Qualifications, Experience, and Skills / Competencies • Bachelor’s Degree in Banking, Finance, Business Administration, Economics, or a related field. • Professional qualification in Credit Management, Risk Management, or Banking is an added advantage. • Minimum of 5 years’ experience in lending, microfinance, payroll lending, or retail credit operations. • 5 years’ experience in management or Senior Officer level. • Strong understanding of payroll lending and credit risk management. • Knowledge of loan monitoring and reconciliation processes. • Strong analytical and problem-solving skills. • Leadership and people management ability. • Good negotiation and relationship management skills. • Excellent report writing and presentation skills. • High level of integrity and attention to detail. • Proficiency in loan management systems and Microsoft Office applications. ________________________________________ Applications for the Position Applications with Curriculum Vitae (both cover letter and CV should be saved in PDF file) should be emailed to: recruitment@centenarybank.co.mw Please indicate on the email subject line the position you are applying for. ________________________________________ Closing Date The closing date for receipt of applications is: Friday, 29th May, 2026 Only shortlisted applicants will be acknowledged. ________________________________________ Centenary Bank Centenary Bank is regulated by the Registrar of Financial Services and licensed by the Deposit Insurance Corporation. Head Office: Excels House, P.O. Box 31567, Convention Drive City Centre, Lilongwe Website: www.centenarybank.co.mw Email: info@centenarybank.co.mw Toll Free: 358 To apply for this job email your details to recruitment@centenarybank.co.mw