VACANCY ANNOUNCEMENT – IT HELPDESK OFFICER

Applications are being invited from qualified, experienced, and motivated individuals to fill the position of IT HelpDesk Officer within the IT Department at Centenary Bank. S Position Summary Reporting directly to the IT Manager, the successful candidate will be responsible for providing first-line technical support and ensuring efficient handling of IT incidents and service requests in line with the bank’s ICT support standards. Main Duties and Responsibilities Act as the primary contact person for IT-related issues and support requests. Record, classify, monitor, and manage incidents through the IT Service Management system. Escalate unresolved technical issues to relevant support teams within agreed timelines. Assist with onboarding processes by creating user accounts, emails, and access rights. Manage user accounts across various banking systems. Keep accurate documentation of incidents, solutions, IT assets, and user feedback. Generate regular IT service reports and suggest areas for improvement. Ensure compliance with IT security policies, audit requirements, and change management procedures. Provide basic ICT guidance and awareness training to staff members. Qualifications and Requirements Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related discipline. Certifications such as CompTIA A+, Network+, Microsoft Support Certifications, or similar will be an added advantage. ITIL Foundation certification is desirable. At least 3 years of hands-on experience in IT helpdesk, technical support, or service desk operations within a recognized organization. How to Apply Interested candidates should send their application letter together with a detailed Curriculum Vitae merged into one document to: recruitment@centenarybank.co.mw 📅 Closing Date: Friday, 22 May 2026 Only shortlisted applicants will be acknowledged.