Privacy Policy | Mthandizi

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, phone number, and password.

Usage Data: We collect information about how you use Mthandizi, including your queries, search history, and interactions with content.

Payment Information: When you make purchases, our payment processors (Stripe, PayChangu) collect payment details. We do not store your full payment card information.

Device Information: We collect basic device and browser information to improve our service and security.

2. How We Use Your Information

We use your information to:

Provide and improve our services
Process your queries and deliver AI-powered responses
Send important account and service notifications
Process payments and manage subscriptions
Personalize your experience
Ensure platform security and prevent abuse
Comply with legal obligations

3. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Query history is retained to improve your experience and our AI. You can request deletion of your data by contacting us or deleting your account.

4. Data Security

We implement appropriate security measures to protect your personal information, including encryption in transit and at rest, secure authentication, and access controls. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Export your data
Opt out of marketing communications

To exercise these rights, contact us at the email below.

6. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand how users interact with our platform.

7. Children's Privacy

Mthandizi is not intended for children under 12. We do not knowingly collect personal information from children under 12. If you believe we have collected such information, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our platform.

9. Contact Us

For questions about this Privacy Policy or your personal data, contact us at privacy@mthandizi.com