NOC TECHNICIANS- Grade: ES10

VACANCY ANNOUNCEMENT@ ESCOM LTD

POSITION: NOC TECHNICIANS- Grade: ES10

Location: Blantyre

Supervised by: NOC Engineer

Purpose of the Job
The role is responsible for monitoring and troubleshooting network infrastructure to ensure optimal performance and minimal downtime. NOC Technician serves as the central hub in ESCOM network systems and telecommunications network.

Roles and Responsibilities
1.Continuously monitoring network performance and systems using specialized tools and software.
2.Identifying and responding to alerts, anomalies, or incidents in real time.

3.Troubleshooting and resolving network issues, including connectivity problems, hardware failures, and software malfunctions.
4.Escalating complex issues to senior engineers or specialized teams when necessary.
5.Maintaining detailed logs of incidents, resolutions, and network performance metrics.
6.Ticketing management.
7.Generating reports on network uptime, performance, and incident trends.
8.Providing technical support to internal teams or external customers experiencing network-related issues.

Attributes and Competencies
• Strong understanding of networking concepts.
• Familiarity with network monitoring tools.
• Knowledge of network hardware.
• Basic understanding of operating systems and server management.
• Ability to diagnose and resolve network issues quickly and efficiently.
• Strong analytical skills to interpret data and identify trends. • Excellent verbal and written communication skills to interact with team members and customers.
• Keen attention to detail to identify and address potential issues before they escalate. • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Minimum Qualifications and Experience
• Diploma in Information Communication Technology.
• 2 Years’ relevant work experience in ICT, Telecommunications, or Information Systems.

APPLICATION METHOD
Hard Copies in an envelope clearly indicating the position applied for on top.

ATTACHMENTS
Application Letter, Curriculum Vitae with traceable referees and Copies of Certificates.

CLOSING DATE
Friday, 10th April 2026.

ADDRESSED TO:
Director of Human Resources and Administration
ESCOM House
P.O. Box 2047
Blantyre.

Only candidates possessing accredited Qualifications will be considered for interviews.
ESCOM Ltd is an equal opportunity employer.